Reference

Our Terms Set Out How Your Account Works

When you open an account with us, you're agreeing to a clear set of terms that protect both your interests and ours.

Account security & verificationPayment and withdrawal rulesYour access rights & responsibilities
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mansiontogel Our Terms Set Out How Your Account Works
TERMS QUESTIONS

How to Get Answers About Your Account Terms

If you have a question about how the terms apply to your account, your payment method or your withdrawal, reach out to us directly. Our team knows the policy inside out and can walk you through any clause or process. We're here in Indonesia, so support is tailored to your time zone and payment rail.

Team online

Live Chat

Open the chat widget on the lobby or inside your account settings. Our team responds within 15 minutes during business hours, 10 AM to 10 PM daily.

Email Support

Send your question to our support address; replies arrive within 2 hours on weekdays. Include your account number so we can pull up your specific terms context.

Account Settings

View your signed terms and recent policy updates in the Account → Legal Documents section. Request changes to your data or account restrictions there.

YOUR PROTECTION

How We Protect You Within These Terms

These terms aren't just rules—they're a framework for your security. We outline how we encrypt your payment details, verify your identity before withdrawals, and separate your deposits from…

Payment Security

All DANA, OVO, GoPay and QRIS transfers are encrypted end-to-end.

Identity Verification

Before any withdrawal, we verify your identity against your deposit record.

Data Retention

We keep transaction logs for 5 years for regulatory compliance.

Account Closure Rights

You can close your account anytime through the Account → Settings menu.

Dispute Resolution

If you dispute a charge or outcome, we investigate within 48 hours.

Policy Changes

Material changes to these terms are notified via email and dashboard alert.

Questions About How These Terms Apply to You

You can decline them before registering—your account simply won't open. If you disagree after signing up, you can close your account anytime through your settings. Any remaining balance is returned to your DANA, OVO, GoPay or QRIS wallet within one business day.

We can update terms, but major changes require 14 days' notice via email and your account dashboard. You have the right to review before they apply. If you don't accept the new terms, you can close your account and withdraw your balance.

Your funds belong to you. We hold them in segregated accounts, separate from our operational funds. On withdrawal, we transfer the full balance to your registered payment method; no fees are deducted from your payout.

We collect your name, date of birth, phone number and payment details to verify your identity and process deposits and withdrawals. We do not sell this data. You can request a copy of your data or deletion anytime through Account → Legal Documents.

Transaction records stay on file for 5 years for regulatory and anti-fraud purposes. Your personal details are deleted within 30 days of closure, unless local law requires longer retention. You can request earlier deletion through support.

Contact our compliance team via live chat or email. We investigate within 48 hours. If you're unsatisfied, you can escalate to our external dispute resolution partner, which operates independently from our platform.

Our terms apply across Indonesia where our service is available. Some features depend on local law—payment rails like DANA, OVO, GoPay and QRIS are available in most regions, but access to certain markets or game types depends on local regulation.

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