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How we protect your account and your rights

We operate with clear rules around data handling, account security and withdrawal verification so you know exactly where your money sits and how your information is used.

Encrypted account accessReal-time deposit logsVerified withdrawal process
mansiontogel How we protect your account and your rights
GET HELP QUICKLY

How to reach us about legal and account questions

Team online

Live chat

Open your account and tap the help icon in the bottom right. Our support team responds in under 5 minutes during operating hours, seven days a week.

Email support

Send account or privacy questions to our compliance team and expect a full response within 24 hours. Include your account ID and the specific issue.

Account settings

Head to Settings > Privacy & Security inside your account to update your personal information, review login history, or request data export in real time.

DATA & SECURITY

How we keep your account secure and your data private

Encryption and storage

All passwords and payment details are encrypted using bank-grade standards.

Withdrawal verification

Every withdrawal request is verified manually before transfer. We check your identity, account status and transaction history to prevent fraud…

Login tracking

We log every login attempt and device. You can see this history in Settings > Security and flag any unfamiliar…

Data retention

We keep your account data for as long as your account is active, plus the period required by local law.

Third-party sharing

We share your data with payment processors (DANA, OVO, GoPay, QRIS and banks) only to complete transactions.

Your rights

You can request a copy of your data, ask us to correct information, or request deletion where local law permits.

Legal and account access questions answered

You can request account closure in Settings > Account > Close Account. Any balance is withdrawn to your registered payment method within 24 hours. Your account data is archived securely for three years in case of disputes or chargebacks.

Yes. Every deposit via DANA, OVO, GoPay, QRIS or bank transfer appears in your Wallet with a timestamp and transaction ID. You can view this history anytime in Settings > Payment History and export it as a record.

Withdrawals are verified within 2-4 hours during business days. Once verified, DANA, OVO and GoPay transfers land in under a minute; bank wires take 1-2 business days depending on your bank.

Only our support and compliance teams see your full data, and only to verify your identity or process withdrawals. Payment processors see only what they need to complete transactions. We never sell or share data for marketing.

Go to Settings > Security immediately and review your login history. You'll see the device, location and time. Flag any unfamiliar entry and we'll lock your account and reset your password in minutes.

Yes. Contact support with your account ID and ask for a data export. We compile your account history, transaction records, balance statements and personal information into one file within one business day.

Contact support immediately with your transaction ID. We investigate within 48 hours by reviewing login records, device history and withdrawal details. If fraud is confirmed, we reverse the transaction and return funds to your account.